TheVetCSRTraining System: first lesson free
The cover plus the first full lesson of the Front Desk Training System, Set the tone early (Module 1, The Phones), exactly as it prints in the full 20-lesson system.
Download the free sampleShop / On Etsy
Training that sounds like the job
Everything in the shop was written at a real front desk, for the real front desk. No theory decks. Just the words, the systems, and the practice.
New · Just launched
The Front Desk Training System: Phone Script Lessons
The 20 phone script cards, rebuilt as full training lessons for vet clinics, new hires, and trainers. Every lesson keeps the card’s exact words and adds the why, the step-by-step, a practice drill, and a trainer sign-off. Print it, binder it, keep it at the phones.
$11.99$19.99Digital download, 23 pages, US Letter. Checkout happens on Etsy.
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Free for the Front Desk
No email neededStart free. Two downloads, no email gate, no strings: print them, keep them by the phone, and see how the words land at your desk.
Phone Script Card 01: Set the tone early
One printable card from the Phone Script Cards set, word for word: the boundary line for the caller who starts sharp, plus what to avoid and the next step.
Download Card 01 free01
The Finder: find your front-desk fix
0My picks
The shop is where the training lives. It is built for veterinary receptionists, client service representatives, and the new hires standing next to them wondering what they just walked into.
Every purchase is a digital download from the Etsy shop, ready to print and keep by the phone. And every purchase moves the SATO rescue mission forward, which Em will happily explain at length.
Shelf
Budget
Prices as listed on Etsy. Buy buttons check out on Etsy through the shop’s Share & Save links, so the sale supports the desk twice.
Communication
20 de-escalation script cards
Veterinary Receptionist Phone Script Cards, 20 Difficult Client Call Scenarios, PDF
Best for: hard calls, callbacks, and saying the number out loud.
$9.99Buy on Etsy
Posters
40 front desk training posters
Veterinary Receptionist Training Posters, 40 Communication and Workflow Printables
Best for: the wall behind the desk, where the team can see it.
$6.99Buy on Etsy
Posters
75 front desk posters
Veterinary Front Desk Poster Collection, 75 Training and Communication Posters, PDF
Best for: the wall behind the desk, where the team can see it.
$9.99Buy on Etsy
Onboarding
26-page field notebook
Veterinary Receptionist Field Notebook: 26-Page CSR Weekly Guide, Vet Front Desk Training Printable
Best for: first weeks, new hires, and managers training them.
$6.99Buy on Etsy
Posters
40-page front desk poster bundle
Veterinary Front Desk Poster Bundle: 40 Printable Pages for CSR Training & Team Support
Best for: the wall behind the desk, where the team can see it.
$5.50Buy on Etsy
Posters
50-poster collection
50 Front Desk Posters for Vet Clinics | Veterinary Receptionist Training Printables and Vet Office Decor
Best for: the wall behind the desk, where the team can see it.
$8.99Buy on Etsy
Planning & workflow
Weekly planner bundle
Veterinary Receptionist Weekly Planner and Training Forms, Expanded PDF Bundle
Best for: days that try to run you instead of the other way around.
$7.99Buy on Etsy
Planning & workflow
Weekly guide · simple PDF
Veterinary Receptionist Weekly Guide, 20-Page Planner and Forms, Single PDF
Best for: days that try to run you instead of the other way around.
$6.99Buy on Etsy
Communication
Callback scripts bundle
Veterinary Receptionist Callback Scripts Bundle | Printable PDF
Best for: hard calls, callbacks, and saying the number out loud.
$12.99Buy on Etsy
Onboarding Sale to Nov 1
Front desk onboarding system
Veterinary Receptionist Onboarding System, Training Manuals and Role-Plays, PDF Bundle
Best for: first weeks, new hires, and managers training them.
$16.99$24.99Buy on Etsy
Onboarding
34-page urgent call recognition guide
Veterinary Receptionist Training Guide: Urgent Call Recognition, 34 Pages of Phone Triage, Red Flags and Escalation
Best for: first weeks, new hires, and managers training them.
$8.99Buy on Etsy
Planning & workflow
Handoff & callback tracking kit
Veterinary Handoff Kit | Callback Log, Task Tracker, Chart Notes (PDF)
Best for: days that try to run you instead of the other way around.
$8.99Buy on Etsy
Communication
Pet insurance call scripts
Veterinary Receptionist Pet Insurance Call Scripts | Vet Front Desk Training Toolkit | Client Communication PDF
Best for: hard calls, callbacks, and saying the number out loud.
$6.99Buy on Etsy
Communication
Client communication & scripts guide
Veterinary Receptionist Communication Guide, 40-Page Add-On Requests and Client Scripts, PDF
Best for: hard calls, callbacks, and saying the number out loud.
$7.99Buy on Etsy
Wellbeing
The Last Seven · Sato coloring book
The Last Seven: Sato Dog Adult Coloring Book (17 Zentangle Pages, PDF)
Best for: the humans holding the desk together.
$6.99Buy on Etsy
Wellbeing
40-page team wellness workbook
Veterinary Team Wellness Workbook: 40-Page Printable PDF for Vet Techs, CSRs & Teams
Best for: the humans holding the desk together.
$18.00Buy on Etsy
Wellbeing
11-page doodle workbook
Veterinary Doodle Workbook, 11 Team-Building Activity Pages, US Letter and A4 PDF
Best for: the humans holding the desk together.
$3.99Buy on Etsy
Wellbeing
Burnout & compassion fatigue guidebook
Veterinary CSR Burnout and Compassion Fatigue Workbook, Printable PDF
Best for: the humans holding the desk together.
$11.99Buy on Etsy
Communication
97-page scheduling manual
Veterinary Front Desk Scheduling Manual | Vet Receptionist Training Scripts & Worksheets | 97-Page PDF
Best for: hard calls, callbacks, and saying the number out loud.
$16.99Buy on Etsy
Onboarding
26-page onboarding manual
Veterinary Receptionist Onboarding Manual, 26-Page Front Desk Training PDF
Best for: first weeks, new hires, and managers training them.
$7.99Buy on Etsy
Communication
30 front desk scenario cards
Veterinary Receptionist Training Cards, 30 Front Desk Role-Play Scenarios, PDF
Best for: hard calls, callbacks, and saying the number out loud.
$6.99Buy on Etsy
Posters
25 posters + 5 bonus visual aids
Veterinary Front Desk Posters, 25 Training Designs and 5 Bonus Visual Aids, Printable PDF
Best for: the wall behind the desk, where the team can see it.
$6.99Buy on Etsy
Communication
Training Guide and Call Scripts
TheVetCSR Training Guide & Call Scripts: front-desk training and the exact words, in one guide.
Best for: the whole desk. The proven hub: training and scripts together.
$16.99Buy on Etsy
Communication
Speak Vet: medical terminology
Veterinary Medical Terminology Guide: the words the desk has to say out loud, in plain language.
Best for: saying the medical words right, out loud, the first time.
$13.99Buy on Etsy
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